Privacy Policy
Last updated: September 2026. We respect your privacy and handle your personal information with care. This policy explains what data we collect, how we use it, and your rights.
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1Information We Collect 2How We Use Your Information 3How We Share Your Information 4Cookies and Similar Technologies 5Data Retention 6Your Rights and Choices 7Children's Privacy 8Changes to This Policy 9Contact UsInformation We Collect
When you contact us through our website, email, or other communication channels, we may collect the following types of information:
- Contact information — your name, company name, email address, phone number, and country
- Project information — drawings, 3D files, material specifications, volume requirements, and other details you provide when requesting a quote or DFM review
- Website usage data — IP address, browser type, pages visited, and time spent on our site (collected via analytics tools)
- Communication records — emails, WhatsApp messages, and other correspondence between us
We only collect information that you voluntarily provide or that is necessary for us to respond to your inquiry and serve your project. We do not sell personal data under any circumstances.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries — providing quotes, DFM feedback, and answering your questions about our services
- To manage your project — coordinating tooling, production, quality control, and shipment for your orders
- To improve our website — understanding how visitors use our site so we can make it more useful
- To send relevant updates — project progress, production status, and occasional service updates (you can opt out anytime)
- To comply with legal obligations — tax records, export documentation, and other regulatory requirements
How We Share Your Information
Vicmold is the international team of Flymould Industrial Co., Ltd. (our factory in Shenzhen). When you submit an inquiry through our website, your information is shared with our factory team so they can review your project and provide an accurate quote.
We may also share your information with:
- Shipping and logistics partners — for arranging delivery of your parts (name, address, contact info only)
- Material suppliers — when we need to source specific resins and verify availability for your project
- Professional advisors — legal, accounting, or insurance professionals when needed for business operations
- Law enforcement or regulators — only when required by law or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how the site is used.
Types of cookies we use:
- Essential cookies — required for the website to function properly (e.g., form submission, language settings)
- Analytics cookies — help us understand how visitors interact with the site (page views, traffic sources, bounce rate)
- Functional cookies — remember your preferences and settings for future visits
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, maintain business records, and comply with legal and accounting requirements.
- Inquiry and project data — retained for as long as there is an active business relationship, plus the period required for quality records, warranty support, and legal compliance
- Email and communication records — retained as needed to manage the business relationship and meet record-keeping obligations
- Analytics data — aggregated and anonymized data is used for website improvement
When data is no longer needed, we securely delete or anonymize it in accordance with applicable laws and our internal policies.
Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include the right to access, correct, or request deletion of your personal information.
To make a request or for any privacy-related questions, contact us at info@vicmold.com. We will respond to legitimate requests as required by applicable law.
Children's Privacy
Our website and services are intended for businesses and professional use. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. For significant changes, we may also notify you by email or through a notice on our website.
Contact Us
If you have any questions about this privacy policy, our data practices, or would like to exercise your rights, please contact us:
- Email: info@vicmold.com
- WhatsApp: +86 152 0569 9046
- Company: Vicmold (International Team of Flymould Industrial Co., Ltd.)
- Address: Floor 1-2, YongJianHong Tech Industrial Park, No.20 SongYu Road, SongGang Street, Bao'an District, Shenzhen, China 518105
Common Privacy Questions
Yes. All drawings, specifications, and project details you share with us are treated as confidential. We do not share your designs or project information with third parties except as necessary to fulfill your order (e.g., material suppliers for sourcing). If you require a formal NDA before sharing sensitive information, let us know and we can provide one.
We only send emails related to your active projects and inquiries. We do not send unsolicited marketing emails, and we never share your email with third parties for marketing purposes. If you no longer wish to receive non-project-related communications from us, simply reply and let us know — we'll update your preferences promptly.
No. Your project data (drawings, specs, pricing) is used exclusively for your project. We do not use customer designs for marketing, portfolios, or other purposes without explicit permission. We may use anonymized, aggregated data for internal quality improvement and process optimization — but this never includes identifiable project details.
We take data security seriously. Our website uses HTTPS encryption for all data transmission. Project files are stored on secured servers with access limited to the engineering team working on your project. All employees sign confidentiality agreements. While no system is 100% secure, we maintain reasonable safeguards to protect your information.